Refund Policy

For a direct NameMarket purchase, the buyer may request cancellation and a refund within 48 hours of confirmed payment, provided the domain transfer has not started and the domain has not been transferred to the buyer.

To request cancellation, email [email protected] with the domain name, buyer email and payment reference.

• Once an IPS tag change, registrar push, ownership transfer or marketplace transfer has started, cancellation may no longer be possible.
• Once the domain is transferred to the buyer or the buyer's registrar, the sale is final and non-refundable.
• Domain names are unique digital assets; refunds are not issued for changed business plans, SEO results, traffic, rankings, resale value or buyer preference after transfer.

If NameMarket cannot transfer the domain after confirmed payment, the buyer will receive a refund through the original or agreed payment route.

If the buyer pays through Afternic, PayPal, card processor, escrow service or another external checkout, that provider's own refund timing, fees, dispute process and buyer protection terms may also apply. NameMarket cannot override the rules of an external marketplace or payment provider.

Approved direct refunds are submitted as soon as reasonably possible. The time for funds to appear depends on the payment method, card issuer, PayPal, escrow provider, bank or marketplace used for the transaction.